Return & Refund Policy
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Return & Refund Policy
of Miracuves Solutions Private Limited
Thank you for entrusting Miracuves Solutions Private Limited with your technological needs. Our commitment is to provide unparalleled services, and our Refund and Return Policy aims to establish clear guidelines for a fair and transparent business relationship.
1. Refund Policy: Miracuves Solutions Private Limited maintains a no-refund policy for services rendered due to the intangible nature of digital solutions. However, we acknowledge exceptional circumstances. Refunds may be considered under the following conditions:
a. Non-Delivery of Agreed Solution Codes: If Miracuves Solutions Private Limited fails to deliver the solution codes as demonstrated during the initial demo and agreed upon, a refund may be initiated.
b. Technical Failure: In the event of a technical failure that significantly hinders the functionality of the delivered solution codes and cannot be resolved within a reasonable timeframe.
2. Return Policy: Given the unique nature of our services, traditional returns are not applicable. Once solution codes are delivered and accepted, they are considered final. However, we understand that discrepancies may arise. Returns will be considered under the following conditions:
a. Material Deviation from Agreed Specifications: If the delivered solution codes deviate materially from the specifications demonstrated during the initial demo, and the impact is substantial on the intended functionality or purpose.
3. Conditions for Refund/Return: For refund or return requests to be considered, the following conditions must be met:
a. The client promptly reports any issues or discrepancies within [specified timeframe] after the delivery.
b. The reported discrepancies are substantial and have a significant impact on the functionality or purpose of the delivered solution codes.
4. Procedure for Refund/Return Request: To initiate a refund or return request, the client must follow a detailed procedure:
a. Contact Customer Support: Reach out to Miracuves Solutions Private Limited’s customer support via [contact email/phone number] within [specified timeframe].
b. Detailed Report: Clearly outline the discrepancies between the delivered solution codes and the agreed-upon specifications. Include any relevant documentation or evidence to support the refund/return request.
5. Resolution Process: Upon receiving a valid refund or return request, Miracuves Solutions Private Limited will follow a comprehensive resolution process:
a. Investigation: Conduct a thorough investigation to understand the nature and scope of the reported discrepancies.
b. Rectification: Work diligently to rectify any identified issues and provide an updated solution promptly.
c. Refund Initiation: If resolution is not feasible, initiate the refund process in accordance with our refund policy.
6. Contact Information: For any refund or return-related inquiries, please contact our customer support at contact email/phone number.
Miracuves Solutions Private Limited reserves the right to amend or update this Refund and Return Policy as needed. Any changes will be communicated to clients in a timely manner. We value your satisfaction and trust in our services, and we are dedicated to addressing any concerns with the utmost professionalism and efficiency.