Etihad Airways, a prestigious airline booking engine company known for its luxury services and global reach, aimed to elevate its digital presence by developing a state-of-the-art flight booking engine. The objective was to enhance customer experience, streamline booking processes, and ensure seamless operations across all digital platforms.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Etihad Airways faced several challenges in creating an advanced flight booking engine:
- User Experience: The existing booking process was cumbersome and not user-friendly, leading to high cart abandonment rates.
- System Integration: Integrating the booking engine with various internal and external systems, including payment gateways, customer databases, and third-party services, was complex.
- Scalability: The platform needed to handle high traffic volumes, especially during peak seasons and promotional campaigns.
- Real-Time Data Processing: Ensuring real-time updates for flight availability, pricing, and booking status was crucial for accuracy and customer satisfaction.
- Security and Compliance: Safeguarding customer data and ensuring compliance with international aviation and data protection regulations were paramount.
What did
Miracuves do
Miracuves, an IT solution company renowned for delivering bespoke technology solutions, undertook the challenge to design and develop a cutting-edge flight booking engine for Etihad Airways.
Enhanced User Experience:
- Redesigned the user interface with a focus on simplicity and ease of use, providing a seamless booking journey.
- Implemented intuitive search and filter options, personalized recommendations, and streamlined checkout processes to reduce abandonment rates.
Comprehensive System Integration:
- Integrated the booking engine with Etihad’s existing CRM, payment gateways, loyalty programs, and third-party travel services.
- Ensured smooth data flow and synchronization between systems for real-time updates and accurate information.
Scalable Infrastructure:
- Developed the platform using scalable cloud technologies to handle varying traffic loads efficiently.
- Conducted extensive load testing to ensure the system could manage peak traffic without performance degradation.
Real-Time Data Processing:
- Implemented advanced algorithms and real-time data processing capabilities to ensure up-to-date flight information, pricing, and booking confirmations.
- Integrated with global distribution systems (GDS) and other data providers for accurate and real-time data.
Robust Security Measures:
- Employed advanced encryption protocols and multi-layer security measures to protect customer data.
- Ensured compliance with international standards such as PCI DSS for payment security and GDPR for data protection.
The Results
- Improved User Experience
- Scalability
- Seamless User Experience
- Accurate Real-Time Data
- Robust Booking System
- Increased Security and Compliance:
The technology that we used for Etihad Airways
Ready to start your own venture?
Miracuves’ tailored solution not only addressed Etihad Airways’ immediate challenges but also set a new standard for flight booking engines in the aviation industry. This case study exemplifies the transformative impact of a well-designed IT solution in enhancing operational efficiency and customer experience for a leading global airline.
Airlines Booking Engine
The journey exemplifies how a tailored IT approach can revolutionize the dynamics of the flight booking, making Etihad Airways a beacon of success in the ever-expanding market.
Checkout – www.etihad.com
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