Flyereats is one of the fastest-growing multi-vendor food ordering and delivery applications enabling customers to access various restaurants and eateries. With an increasing number of users on the platform, Flyereats experienced several operational issues that affected the delivery of services, the customers, and the vendors. To address these problems and optimize their operations, they sought assistance from Miracuves, an established IT solutions firm.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Flyereats faced several critical challenges as they scaled their business:
Scalability Issues: The handling capacity of the platform was inadequate to accommodate the inflow of users and vendors and this led to excessive processing time, delay in order confirmation, and negative impact on the processing capabilities of the system.
Vendor Management: The challenges of coordinating and managing a diverse group of vendors escalated at this juncture. Overcoming the challenge of menu updates, efficient order implementation, and effective communication between the vendors and the platform-affected service delivery.
User Experience: Flyereats got the impression that some of their customers faced numerous issues with application performance, its interface, and usability, which is why customer satisfaction and retention decreased.
Real-time Order Tracking: The absence of a polished live order tracking feature only exposed customers to their order’s status, thus causing dissatisfaction and generating elevated demand for customer service assistance.
Data Security: Lack of security measures puts Flyereats at risk of data loss of some sensitive customer and vendor data which always is unlawful and anathema to the trust of its users.
What did
Miracuves do
Miracuves stepped in to address these issues through a combination of cutting-edge technology solutions and strategic planning:
Cloud Integration for Optimised Scalability: Due to the increased demand from the customers on Flyereats, Miracuves opted for a sound technical environment that could accommodate a large number of customers and vendors as deemed necessary. Cloud computing solutions helped Flyereats get automatic resource management, lesser server downtime, and better scaling during traffic surges.
Vendor Management and Order Fulfilment: Miracuves built specific vendor management modules that allowed for the automatic creation of menus, processing orders, and organizing communication with the vendors. These modules allowed vendors to have a comprehensive consolidated working panel to control the upload of inventory, listing of menus, and managing of promotions thereby eliminating frequent interferences and mistakes. New vendors could also be integrated into the Flyereats system easily thus influencing scalability without overburdening the existing system.
Improved User Experience (UX) Design: The interface of the application as well as the overall usability of the Flyereats application were redesigned. By taking a professional and profound survey of users using the current Miracuves application, they were better placed to know the behavior and pain areas of users, which guided them in offering a planned new interface that was more attractive, sensitive, and appropriate. The change in the design made it easier to navigate through the app and made the apps more responsive, which also helped in removing the shopping cart, hence reducing customer churn.
Implementation of Real-Time Order Tracking: Miracuves also brought GPS and live data synchronizations with the facility of real-time tracking of orders. This feature introduced the visibility of the entire process starting from the customer’s order, up to the delivery of the order, minimizing the number of queries that a customer had to put through to support. Drivers and vendors also got to avail the feature of real-time communication thus making it easy for them to manage their operations during busy hours.
Secure Data with Encryption and Compliance Abiding with the best security measures, Miracuves integrated encryption measures and two-factor authentication in the platform. The company also made sure that Flyereats met rules on the protection of data as stated in GDPR & PCI-DSS compliance in the protection of their customer’s and vendors’ information.
The Results
- Vendor Satisfaction
- Scalability
- Seamless User Experience
- Real-time Order Tracking
- Robust Ordering System
- Data-Driven Decision Making
The technology that we used for Flyereats
Ready to start your own venture?
Through the analysis of Flyereats, one of the major companies in this whole food delivery industry, several difficult situations are observed, which impact its development. These are some of the major challenges that have been solved by partnering with Miracuves.
This cooperation led to a solution for such problems as scalability, choice of a vendor, and user experience; it also initiated other novelties such as real-time order tracking and data security. This successful case indicates that overseas multi-supplier food shipping can use a specific type of digital technology to enhance performance, simplify scale-up, and enhance the user experience in the increasingly competitive environment.
Simplifying Food Ordering:
Flyereats outlines how a tailored IT strategy can remodel the food venture, achieving the success of Flyereats in the emerging market.
Food ordering:
In the current world where time is of the essence, it is quite satisfying to have meals ordered at your doorstep with just a click.
The Ease of Online Food Ordering:
Take advantage of online food ordering from different menus to get a quick delivery right to your doorsteps.
Tracking Food Ordering Platforms:
Walk around virtually through the recommended food ordering platforms, and read the simple yet appealing reviews and recommendations left by other users.
Checkout – www.flyereats.in
