Refund Policy

Miracuves Solutions Pvt. Ltd. ("MiraQs", "Miracuves", "we", "us", "our") provides white-label clone-script products and custom software development services. This policy defines the single circumstance under which a refund is issued, and confirms that all other purchases are final. By placing an order or signing a Statement of Work with us, you agree to the terms set out below.

1. Definitions

• "Specification" means the published feature list, demo, or documentation for a clone-script product that was available to you at the time of purchase.
• "SoW" means the signed Statement of Work, proposal, or written agreement defining scope, milestones, and acceptance criteria for a custom development engagement.
• "Delivery Failure" means Miracuves did not provide a feature, function, or milestone that was explicitly committed to in the Specification or SoW.
• "Material Non-Conformance" means a documented, demonstrable gap between what was committed in writing and what was delivered — not a difference in taste, expectation, or business outcome.

2. Our Core Refund Principle

Miracuves issues a refund in exactly one circumstance: a Delivery Failure on our part. For clone-script products, this means the product you received materially fails to match the Specification you reviewed before purchase. For custom development, this means a deliverable fails to meet the written acceptance criteria in your signed SoW. Outside of a Delivery Failure, no refund is issued — including for change of mind, evolving business needs, third-party dependencies, or expectations formed outside the Specification or SoW.

This standard exists because both purchase paths remove information asymmetry before you pay: clone-script buyers see a live demo and full spec before purchasing, and custom development clients negotiate and sign their own scope. Since you approve the deliverable before money changes hands, there is no refund case beyond us failing to honor what was approved.

3. Eligibility Test

Before submitting a claim, confirm it meets all three conditions:

• You can cite the exact Specification line item, demo feature, or SoW clause that was not met.
• The gap is objectively verifiable (via screenshot, recording, or written comparison) — not a matter of preference or interpretation.
• The claim is raised within the applicable window stated in Sections 4 or 5.

Claims that don't meet all three are not Delivery Failures and are not eligible for refund.

4. Clone-Script Products

Ready-made clone-script products (ride-hailing, food delivery, on-demand marketplaces, and similar) are sold against a live demo and written Specification that you review prior to purchase. Refunds apply only where the delivered product demonstrates Material Non-Conformance with that Specification.

• Claims must be raised within 30 calendar days of the invoice date, citing the specific Specification item not met.
• The product matching its Specification is not refundable, regardless of changes to your business plans, target market, or preferences after purchase.
• Minor, support-fixable bugs that don't amount to Material Non-Conformance are resolved through support, not refund.
• Refunds, where upheld, are limited to the product license fee. Branding, third-party integrations, hosting, domain, SSL, payment gateway setup, and post-launch customization are billed and scoped separately and are non-refundable once work has started.
• Once source code or a license key has been delivered and accessed, refund eligibility is limited strictly to upheld Material Non-Conformance claims under this section.

5. Custom Development Engagements

Custom development is refunded strictly according to the milestones, deliverables, and acceptance criteria in your signed SoW. There is no refund outside of a documented Delivery Failure against that SoW.

• Pre-kickoff cancellation: your deposit is refunded minus the cost of pre-work already completed (typically discovery, design, or environment setup).
• Post-kickoff: a milestone is refundable only if Miracuves fails to meet its written acceptance criteria. Milestones you have formally reviewed and signed off as accepted are final.
• Delays or rework caused by client-side factors — late feedback, missing assets or credentials, unavailability for reviews, or scope changes after kickoff — are handled via change order, not refund.
• Changes to your business direction, strategy, or requirements after kickoff constitute a change order, not a Delivery Failure.

6. What Is Never Refundable

For clarity, the following do not qualify as Delivery Failures under any circumstance:

• Change of mind, buyer's remorse, or reduced need for the product/service after purchase.
• Dissatisfaction with a product or deliverable that otherwise matches the Specification or signed SoW.
• Delays, rejections, or restrictions imposed by third-party platforms (app stores, payment gateways, hosting providers) outside our control.
• Costs of third-party services — domains, SSL certificates, API/SDK licensing, advertising, or payment processing fees.
• Performance or revenue outcomes after launch; Miracuves delivers software, not business results.
• Issues arising from unauthorized modification of delivered code by you or a third party.

7. How to Request a Refund

Email biz@miracuves.com with your invoice number, product or engagement reference, the specific Specification line item or SoW clause not met, and supporting evidence (screenshots, recordings, or written comparison). We acknowledge every request within 2 business days.

8. Review, Decision & Payment Timeline

• Requests are reviewed within 5 business days of acknowledgment.
• Approved refunds are processed within 10 business days to the original payment method, net of payment gateway fees and remitted taxes.
• Declined requests receive a written reason referencing the Specification or SoW clause the decision relied on.
• One escalation review is available if you believe specific evidence was overlooked; escalations are resolved within a further 5 business days.

9. Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute without first raising a claim under Section 7, Miracuves reserves the right to contest the dispute with the evidence of delivery on file (demo access logs, signed SoW, milestone sign-offs, and delivered code/repository history) and to suspend further service pending resolution.

10. Statutory Rights

Nothing in this policy limits any right under applicable Indian consumer protection law that cannot be excluded or waived by agreement. Where this policy conflicts with such a non-waivable right, the statutory right prevails to the extent required by law.

11. Governing Law & Jurisdiction

This policy is governed by the laws of India. Disputes arising from this policy or a refund decision are subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

12. Policy Updates

We may revise this policy periodically. The version published at the time of your purchase or SoW signature governs your transaction. Last updated: 29 June 2026.

13. Contact

Miracuves Solutions Pvt. Ltd., Enam Sambhav, C-20, G Block, BKC, Bandra (E), Mumbai 400051, India. Email: biz@miracuves.com. Phone: +91 9830009649.